FAQ'S

Can I request online store samples through my local store?
No, fabrics are exclusively for the online store only and are not available in the bricks and mortar stores.

Are the fabrics in the online store also available in my local store?
Some fabrics may be available in your local store, contact them directly if you would like to enquire. Note: Most printed fabrics are exclusive to the online store.

Where do you ship to?
All orders are shipped from our New Zealand HQ. We currently ship nationwide within New Zealand, to Australia, USA, Canada and a selection of countries in Europe - United Kingdom, Scotland, Ireland, Germany, Belgium, The Netherlands, Italy, France, Switzerland, Denmark, Norway and Sweden. We will be adding new countries in the near future so join our database to be kept updated.

My shipping location is not listed how can I purchase your fabrics?
For all enquiries or to request new shipping locations please email onlinestore@thefabricstore.co.nz

When will my order be processed?
All orders are packaged and dispatched the same day or next business day. For delivery times see the ‘Shipping Rates & Times’ section.

Can I get my parcel delivered to a Parcel Locker or PO Box?
No, both DHL and NZ Couriers do not deliver to Parcel Lockers or PO Boxes. A physical address is required to receive parcels.

Do I need to create an account to shop online?
No, you do not need to create an account to purchase from the online store however if you create an account you will be able to track your parcel, view past orders and save details so that forms are pre-filled for future purchases.

Can I add to, change or cancel an order once it has been placed?
No, once an order has been placed and items have been paid for the order is final and you cannot make any amendments.

Which currency will I be charged in?
You will be charged in New Zealand dollars (NZD)

Which forms of payment do you accept?
We accept Visa and Mastercard.

Can I use vouchers purchased from a store to pay for my purchase online?
No, vouchers are to be redeemed in our bricks and mortar stores only and cannot be used for online purchases.

Can I use/collect stamps on my loyalty card for purchases made through the online store? 
No, there is no loyalty card system for our online store. Loyalty cards are exclusive to our bricks and mortar stores and stamps will not be issued for online purchases.

Is there someone I can contact directly with general enquirys?
Yes, if you have any questions you can email onlinestore@thefabricstore.co.nz

How do I receive notifications when new fabrics are added to the store?
Sign up to the mailing list and you will be the first to know about new arrivals!