International Ordering Guide

All of our orders are shipped from our HQ in New Zealand, which means packages must be cleared by local customs as they enter your country. All orders are traceable, and a track and trace link will be sent to you via email once you complete your purchase.

PLEASE NOTE: Orders exceeding your countries current tax threshold will be subject to taxes and duties when being processed through customs. These taxes and duties will be calculated by your local customs agency, and will be the sole responsibility of the purchaser.

The full shipping cost to send a parcel is also part of the total value of the parcel even if you have not paid for the shipping yourself (free shipping offer). Additionally as we subsidise the shipping costs to those customers that do not qualify for free shipping, the true cost of shipping is the value customs use. If you require information on the full shipping cost of an order you would like to place, please be in touch with us by email before you purchase and we will do our best to provide an accurate quote.  

We use DHL for all international deliveries (excluding Sample purchases). If you are not at home during delivery, drivers have an ‘authority to leave’ if they can find a secure place (out of street view) in which to leave your parcel. If no secure place is found they will leave a card to call. Delivery times from date shipped as follows: 
Metro:  3-4 working days / Rural: 3-6 working days
Please note – shipping time frame may vary depending on your local customs agency. Unfortunately this is something DHL has no control over.

 

United States
If your purchase is over the $800USD threshold, US customs will require your importer code and will contact you via phone to request this. If you want to avoid these taxes and duties and to ensure that your purchase makes it to you in the timeframe outlined on our shipping guide, your orders need to be limited to $800USD per transaction. If multiple packages are shipped to one customer in a single day which together exceed the $800 threshold, US customs may combine their value in which case they would be subject to duties and taxes.

For DHL General Customer Service information for Customers calling from within the United States
1-800-call-DHL (1-800-225-5345)

For DHL Track & Trace information relating to your parcel please visit,
http://www.dhl.com/en/express/tracking.html

Canada
The threshold on packages entering Canada is currently $20CAD. All purchases over this amount will be subject to local duties and taxes, and will be the sole responsibility of the purchaser. Your local customs service will contact you to arrange payment of these.

For DHL General Customer Service information for Customers calling from within Canada
1-855-DHL-SHIP (1-855-345-7447)

For DHL Track & Trace information relating to your parcel please visit,
http://international.dhl.ca/en/express/tracking.html

 
United Kingdom
The current threshold on packages entering The United Kingdom is currently £15GBP. All purchases over this amount will be subject to local duties and taxes, and will be the sole responsibility of the purchaser. Your local customs service will contact you to arrange payment of these.

For DHL General Customer Service information for Customers calling from within The United Kingdom
+44 (0) 844 248 0844

For DHL Track & Trace information relating to your parcel please visit,
http://www.dhl.co.uk/en/express/tracking.html

Ireland
All purchases over the current threshold in Ireland will be subject to local duties and taxes, and will be the sole responsibility of the purchaser. Your local customs service will contact you to arrange payment of these.

For DHL Track & Trace information relating to your parcel please visit,
http://www.dhl.ie/en/express/tracking.html
 

Germany
The current threshold on packages entering Germany is currently €45EUR. All purchases over this amount will be subject to local duties and taxes, and will be the sole responsibility of the purchaser. Your local customs service will contact you to arrange payment of these.

For DHL Track & Trace information relating to your parcel please visit,
https://nolp.dhl.de/nextt-online-public/report_popup.jsp


Belgium
All purchases over the current threshold in Belgium will be subject to local duties and taxes, and will be the sole responsibility of the purchaser. Your local customs service will contact you to arrange payment of these.

For DHL Track & Trace information relating to your parcel please visit,
http://www.dhl.be/en/express/tracking.html

The Netherlands
All purchases over the current threshold in The Netherlands will be subject to local duties and taxes, and will be the sole responsibility of the purchaser. Your local customs service will contact you to arrange payment of these.

For DHL Track & Trace information relating to your parcel please visit,
http://www.dhl.nl/en/express/tracking.html


Italy
All purchases over the current threshold in Italy will be subject to local duties and taxes, and will be the sole responsibility of the purchaser. Your local customs service will contact you to arrange payment of these.

For DHL Track & Trace information relating to your parcel please visit,
http://www.dhl.it/en/express/tracking.html


France
All purchases over the current threshold in France will be subject to local duties and taxes, and will be the sole responsibility of the purchaser. Your local customs service will contact you to arrange payment of these.

For DHL Track & Trace information relating to your parcel please visit,
http://www.dhl.fr/en/express/tracking.html

 
Denmark
All purchases over the current threshold in Denmark will be subject to local duties and taxes, and will be the sole responsibility of the purchaser. Your local customs service will contact you to arrange payment of these.

For DHL Track & Trace information relating to your parcel please visit,
http://www.dhl.dk/en/express/tracking.html

Finland
All purchases over the current threshold in Finland will be subject to local duties and taxes, and will be the sole responsibility of the purchaser. Your local customs service will contact you to arrange payment of these.

For DHL Track & Trace information relating to your parcel please visit,
http://www.dhl.fi/en/express/tracking.html

Norway
All purchases over the current threshold in Norway will be subject to local duties and taxes, and will be the sole responsibility of the purchaser. Your local customs service will contact you to arrange payment of these.

For DHL Track & Trace information relating to your parcel please visit,
http://www.dhl.no/en/express/tracking.html


Sweden
All purchases over the current threshold in Sweden will be subject to local duties and taxes, and will be the sole responsibility of the purchaser. Your local customs service will contact you to arrange payment of these.

For DHL Track & Trace information relating to your parcel please visit,
http://www.dhl.se/en/express/tracking.html

Switzerland
All purchases over the current threshold in Switzerland will be subject to local duties and taxes, and will be the sole responsibility of the purchaser. Your local customs service will contact you to arrange payment of these.

For DHL Track & Trace information relating to your parcel please visit,
http://www.dhl.ch/en/express/tracking.html


Spain
All purchases over the current threshold in Spain will be subject to local duties and taxes, and will be the sole responsibility of the purchaser. Your local customs service will contact you to arrange payment of these.

For DHL Track & Trace information relating to your parcel please visit,
http://www.dhl.es/en.html

Portugal
All purchases over the current threshold in Portugal will be subject to local duties and taxes, and will be the sole responsibility of the purchaser. Your local customs service will contact you to arrange payment of these.

For DHL Track & Trace information relating to your parcel please visit,
http://www.dhl.pt/pt.html


Greece
All purchases over the current threshold in Greece will be subject to local duties and taxes, and will be the sole responsibility of the purchaser. Your local customs service will contact you to arrange payment of these.

For DHL Track & Trace information relating to your parcel please visit,
http://www.dhl.gr/en/express/tracking.html