International Ordering Guide

All of our orders are shipped from our HQ in New Zealand, which means packages must be cleared by local customs as they enter your country. All orders are traceable, and a track and trace link will be sent to you via email once you complete your purchase.

PLEASE NOTE: Orders exceeding your countries current tax threshold will be subject to taxes and duties when being processed through customs. These taxes and duties will be calculated by your local customs agency, and will be the sole responsibility of the purchaser.

The full shipping cost to send a parcel is also part of the total value of the parcel even if you have not paid for the shipping yourself (free shipping offer). Additionally as we subsidise the shipping costs to those customers that do not qualify for free shipping, the true cost of shipping is the value customs use. If you require information on the full shipping cost of an order you would like to place, please be in touch with us by email before you purchase and we will do our best to provide an accurate quote.  

We use DHL for all international deliveries (excluding Sample purchases). If you are not at home during delivery, drivers have an ‘authority to leave’ if they can find a secure place (out of street view) in which to leave your parcel. If no secure place is found they will leave a card to call.  Please also note – shipping time frame may vary depending on your local customs agency. Unfortunately this is something DHL has no control over.

Australia
The current threshold for Australia is $1000 (AUD).  All purchases over this amount will be subject to local duties and taxes, and will be the sole responsibility of the purchaser. Your local customs service will contact you to arrange payment of these. DHL will unfortunately not deliver to PO boxes or Parcel lockers within Australia, so please make sure you include a physical address when you are checking out in the online store.

For DHL General Customer Service information for Customers calling from within Australia 13 14 06 (local call center)

For DHL Track & Trace information relating to your parcel please visit,
http://www.dhl.com.au/en/express/tracking.html

United States
If your purchase is over the $800USD threshold, US customs will require your importer code and will contact you via phone to request this. If you want to avoid these taxes and duties and to ensure that your purchase makes it to you in the timeframe outlined on our shipping guide, your orders need to be limited to $800USD per transaction. If multiple packages are shipped to one customer in a single day which together exceed the $800 threshold, US customs may combine their value in which case they would be subject to duties and taxes.

For DHL General Customer Service information for Customers calling from within the United States
1-800-call-DHL (1-800-225-5345)

For DHL Track & Trace information relating to your parcel please visit,
http://www.dhl.com/en/express/tracking.html

Canada
The threshold on packages entering Canada is currently $20 (CAD). All purchases over this amount will be subject to local duties and taxes, and will be the sole responsibility of the purchaser. Your local customs service will contact you to arrange payment of these.

For DHL General Customer Service information for Customers calling from within Canada 1-855-DHL-SHIP (1-855-345-7447)

For DHL Track & Trace information relating to your parcel please visit,
http://international.dhl.ca/en/express/tracking.html

Singapore
The current threshold on packages entering Singapore is currently $400 (SGD). All purchases over this amount will be subject to local duties and taxes, and will be the sole responsibility of the purchaser. Your local customs service will contact you to arrange payment of these.

For DHL General Customer Service information for Customers calling from within Singapore is 1800-285 8888

For DHL Track & Trace information relating to your parcel please visit,
http://www.dhl.com.sg/en/express/tracking.html

 

United Kingdom
The current threshold on packages entering The United Kingdom is currently £15. All purchases over this amount will be subject to local duties and taxes, and will be the sole responsibility of the purchaser. Your local customs service will contact you to arrange payment of these.

For DHL General Customer Service information for Customers calling from within The United Kingdom
+44 (0) 844 248 0844

For DHL Track & Trace information relating to your parcel please visit,
http://www.dhl.co.uk/en/express/tracking.html

Ireland
All purchases over the current threshold in Ireland will be subject to local duties and taxes, and will be the sole responsibility of the purchaser. Your local customs service will contact you to arrange payment of these.

For DHL Track & Trace information relating to your parcel please visit,
http://www.dhl.ie/en/express/tracking.html


Belgium
All purchases over the current threshold in Belgium will be subject to local duties and taxes, and will be the sole responsibility of the purchaser. Your local customs service will contact you to arrange payment of these.

For DHL Track & Trace information relating to your parcel please visit,
http://www.dhl.be/en/express/tracking.html


Denmark
All purchases over the current threshold in Denmark will be subject to local duties and taxes, and will be the sole responsibility of the purchaser. Your local customs service will contact you to arrange payment of these.

For DHL Track & Trace information relating to your parcel please visit,
http://www.dhl.dk/en/express/tracking.html

 

Finland
All purchases over the current threshold in Finland will be subject to local duties and taxes, and will be the sole responsibility of the purchaser. Your local customs service will contact you to arrange payment of these.

For DHL Track & Trace information relating to your parcel please visit,
http://www.dhl.fi/en/express/tracking.html

 

France
All purchases over the current €45 tax free threshold will be subject to local duties and taxes on the value of the entire purchase and will be the sole responsibility of the purchaser. Your local customs service will contact you to arrange payment of these.

For DHL Track & Trace information relating to your parcel please visit,
http://www.dhl.fr/en/express/tracking.html

 

Germany
The current threshold on packages entering Germany is currently €45. All purchases over this amount will be subject to local duties and taxes, and will be the sole responsibility of the purchaser. Your local customs service will contact you to arrange payment of these.

For DHL Track & Trace information relating to your parcel please visit,
https://nolp.dhl.de/nextt-online-public/report_popup.jsp

 


Greece
All purchases over the current threshold in Greece will be subject to local duties and taxes, and will be the sole responsibility of the purchaser. Your local customs service will contact you to arrange payment of these.

For DHL Track & Trace information relating to your parcel please visit,
http://www.dhl.gr/en/express/tracking.html

 

Italy
All purchases over the current threshold in Italy will be subject to local duties and taxes, and will be the sole responsibility of the purchaser. Your local customs service will contact you to arrange payment of these.

For DHL Track & Trace information relating to your parcel please visit,
http://www.dhl.it/en/express/tracking.html
The Netherlands

All purchases over the current threshold in The Netherlands will be subject to local duties and taxes, and will be the sole responsibility of the purchaser. Your local customs service will contact you to arrange payment of these.

For DHL Track & Trace information relating to your parcel please visit,
http://www.dhl.nl/en/express/tracking.html

 

Norway
All purchases over the current threshold in Norway will be subject to local duties and taxes, and will be the sole responsibility of the purchaser. Your local customs service will contact you to arrange payment of these.

For DHL Track & Trace information relating to your parcel please visit,
http://www.dhl.no/en/express/tracking.html

 

Portugal
All purchases over the current threshold in Portugal will be subject to local duties and taxes, and will be the sole responsibility of the purchaser. Your local customs service will contact you to arrange payment of these.

For DHL Track & Trace information relating to your parcel please visit,
http://www.dhl.pt/pt.html


Spain
All purchases over the current threshold in Spain will be subject to local duties and taxes, and will be the sole responsibility of the purchaser. Your local customs service will contact you to arrange payment of these.

For DHL Track & Trace information relating to your parcel please visit,
http://www.dhl.es/en.html

Sweden
All purchases over the current threshold in Sweden will be subject to local duties and taxes, and will be the sole responsibility of the purchaser. Your local customs service will contact you to arrange payment of these.

For DHL Track & Trace information relating to your parcel please visit,
http://www.dhl.se/en/express/tracking.html

Switzerland
All purchases over the current threshold in Switzerland will be subject to local duties and taxes, and will be the sole responsibility of the purchaser. Your local customs service will contact you to arrange payment of these.

For DHL Track & Trace information relating to your parcel please visit,
http://www.dhl.ch/en/express/tracking.html